Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

A 16 point marketing plan: Simple tips for effective marketing.
A customer satisfaction survey: Knowledge is power when it comes to customer satisfaction.
A networking strategy: Effective networking checklist.
Benchmarking and competitor analysis: Conducting a competitive analysis.
Encourage customer complaints: Turn complaints into outstanding service.
Keep your sales force selling: Do your sales staff spend more time on admin than sales?
Marketing versus selling: Know what your customers want.
When the customer is not right: Sometimes you have to fire a bad customer.
Your customers' experience: Your customers won’t always tell you when they’re unhappy.

Register

Register to receive our monthly newswire.

Once a month we’ll send you an email packed full of essential business news and handy tax tips to help save you money.

08 Apr 2020

Don't rush financial decisions, urge regulators

Savers and investors must stay calm and refuse to be rushed into financial decisions during the coronavirus (COVID-19) pandemic, according to regulators.

08 Apr 2020

Firms struggling to access emergency coronavirus loans

UK businesses are struggling to access emergency loans provided by the government's coronavirus (COVID-19) business interruption loan schemes, according to a survey conducted by the British Chambers of Commerce (BCC).

07 Apr 2020

UK economic output reduces to 31% as result of coronavirus lockdown

Research published by the Centre for Economics and Business Research (CEBR) has revealed that UK economic output has reduced to 31% as a result of the coronavirus (COVID-19) lockdown.

Accessibility links

Inspiring people and business to new heights

Sales and marketing

Register

Don't rush financial decisions, urge regulators

Firms struggling to access emergency coronavirus loans

UK economic output reduces to 31% as result of coronavirus lockdown